Privacy policy
Fjorvani runs this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the Services). Fjorvani is powered by Shopify, which enables us to provide the Services to you. This privacy policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or when you otherwise communicate with us. If there is a conflict between our terms of service and this privacy policy, this privacy policy controls with respect to the collection, processing and disclosure of your personal information.
Please read this privacy policy carefully. By using and accessing any of the Services, you agree to the collection, use and disclosure of your information as described in this privacy policy. If you do not agree to this privacy policy, please do not use or access any of the Services.
Changes to this privacy policy
We may update this privacy policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised privacy policy on the website, update the last updated date and take any other steps required by applicable law.
How we collect and use your personal information
To provide the Services, we collect personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, to provide or improve the Services, to comply with any applicable legal obligations, to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What personal information we collect
Contact details including your name, address, billing address, shipping address, phone number and email address. Order information including your name, billing address, shipping address, order confirmation, payment confirmation, shipping information and the items you buy. Account information including your username, password and security questions. Customer support information including the information you choose to include in communications with us. Shopping information including the items you view, put in your cart or add to your wishlist. Device information including information about your device, browser or network connection, your IP address and other unique identifiers. Usage information including how you interact with the Services and how you were referred to them. We do not collect or process sensitive personal information unless it is necessary for a legal purpose and we will tell you if that happens.
How we collect your information
Directly from you when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your information. Automatically through the Services, including from your device, by using cookies and similar technologies. From our service providers, including Shopify, payment providers and shipping carriers, who collect information on our behalf. From our partners and other third parties where you have asked them to share information with us.
How we use your personal information
To provide, tailor and improve the Services, including to process your orders, process your payments, arrange shipping, handle returns and refunds, and provide customer support. To market and advertise our products, including by sending you marketing messages where you have agreed to receive them; you can unsubscribe at any time. For security and fraud prevention, including to detect, investigate and prevent fraudulent, malicious, unauthorised or illegal activity. To communicate with you and, where you allow it, to use cookies and similar technologies.
Cookies
We use cookies and similar technologies to operate and improve the Services, remember your preferences, measure how the Services are used and support marketing. You can control cookies through your browser settings and through the cookie banner on the site. Blocking some cookies may affect how the Services work.
How we disclose personal information
We may disclose your personal information to vendors and third parties who perform services on our behalf, such as Shopify, payment providers, shipping carriers, IT providers and analytics and marketing providers. We may also disclose personal information when it is necessary to comply with the law, to enforce our terms, or in connection with a business transaction such as a merger or sale of assets. We do not sell your personal information.
Third party websites and links
The Services may link to websites or other online platforms that we do not operate. We are not responsible for the privacy or security practices of those sites, and the information you share with them is governed by their own privacy policies.
Children's data
The Services are not intended to be used by children, and we do not knowingly collect personal information about children. If you are a parent or guardian of a child who has given us their information, you may contact us to ask that it be deleted.
Security and retention of your information
No security measure is perfect, so we cannot guarantee complete security. You should not send us information you do not wish to be transmitted. We keep your personal information for as long as we need it for the purposes described in this policy, including to meet our legal, accounting and reporting obligations.
Your rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of the personal information we hold about you, to object to or restrict our processing of it, to withdraw your consent, and to not be discriminated against for exercising these rights. We may need to verify your identity before responding to a request. If you are in the United Kingdom or the European Economic Area, you also have the right to lodge a complaint with your data protection authority; in the United Kingdom this is the Information Commissioner's Office (ICO).
International transfers
We may transfer, store and process your personal information outside the country where you live. Where we do, we use appropriate safeguards, such as standard contractual clauses approved for transfers out of the United Kingdom or the European Economic Area.
Contact
If you have any questions about this privacy policy, or would like to exercise any of your rights, email us at support@fjorvani.com.
Contact us before returning
Email support@fjorvani.com before you send an item back. Give your name and order number and you will receive return instructions and the correct return address. Do not send anything to the sender address on the parcel without checking the address with us first. You can also request a return or a cancellation from your customer account. Your cancellation notice does not need our approval and you do not need to give a reason.
Right to cancel
You have 14 days to cancel, starting the day after you receive the item, or the last item if your order is delivered in parts. Tell us clearly within that time. Send the item back within 14 days of your notice.
Return shipping
Pack the item safely and keep your proof of postage. You may examine the item and how it works in the same way you could in a shop. If the item is handled more than is necessary for that and loses value as a result, we may make a lawful deduction for that loss of value from your refund. Such handling does not automatically remove your right to cancel. An unopened package is not a general requirement.
If your order is not delivered, contact us. We will look into the delivery and either send a replacement at our cost or refund the order if delivery cannot be confirmed. If you cancel after receiving the item, you pay the direct cost of returning it, plus any customs charges and taxes. If a return crosses a customs border it must be sent with duty and tax paid (DDP). If an item is faulty, damaged or wrongly delivered, we cover the return costs required by law. Contact us before sending the return.
Refunds
If you cancel the whole order, we refund the price of the goods and the cost of the cheapest standard delivery option we offered. Any extra cost for a more expensive delivery option is not refunded. Refunds are made without undue delay and within 14 days of your notice. We may wait until the item has come back to us, or until you show that it has been sent, whichever happens first. We use the same payment method unless expressly agreed otherwise, and we do not charge a fee for the refund.
Faulty or damaged items
Contact us if an item is damaged, faulty or does not match your order. Please give your order number and attach photos where they help. If the fault is ours, we cover what needs to be done and the return shipping. Your statutory rights to a repair, a replacement, a price reduction or a refund apply where the conditions are met. We will not pass your claim on to a supplier.
Contact: support@fjorvani.com. These terms do not limit your statutory consumer rights.
Free shipping to the United Kingdom
We offer free shipping on all orders to the United Kingdom, with no minimum order value. Shipping is £0 and is shown at checkout before you pay.
Delivery
Normal delivery time is 3-5 working days from when your order is processed. During peak season it can take a little longer. Fjorvani is your point of contact for your order and its delivery. Contact us before you buy if you need a current delivery estimate or if you need the item before a certain date. A specific delivery date applies only if it has been expressly agreed. If no delivery time has been agreed, the statutory rules on delivery and delay apply.
When tracking information is available it is sent in the shipping confirmation. Please check that your delivery address and contact details are correct, and contact us as soon as possible if anything needs changing.
Delayed, missing or damaged delivery
Email support@fjorvani.com with your order number if your delivery is delayed, missing or damaged. We will help you look into it. The involvement of a supplier or a carrier does not limit your rights against us. Your statutory rights in the event of late delivery apply.
Returns
Contact us before you send anything back, for instructions and the correct return address. Free delivery to you does not mean free return shipping if you change your mind. See our refund policy for the conditions. If the fault is ours, we cover the necessary return shipping.
Contact: support@fjorvani.com
Orders with Fjorvani
These terms apply when you shop as a consumer in the Fjorvani online store. Read the product information and check the quantity, colour, delivery address and total before you complete your order. Contact us if anything in your order confirmation is wrong, or if the confirmation does not arrive.
Prices and payment
Prices and payment are in British pounds (GBP). The available payment methods, taxes and the order total are shown at checkout. Delivery to the United Kingdom is free. The payment provider's own terms are shown when you choose a payment method. A time-limited offer applies only for the stated period; a countdown is not extended automatically for each visit.
Delivery and changes
See the shipping policy for delivery terms. Contact us as soon as possible if you need to change or cancel an order. If a parcel cannot be stopped, we will help you under the rules on cancellation and returns. Your statutory right to cancel is not limited by the status of your order in our system.
Returns and complaints
Contact us before returning anything, for instructions and the correct return address. See the refund policy for the cancellation period, costs and refunds. Your cancellation notice does not need our approval. If an item is damaged or faulty we will help you under consumer law; we will not pass your claim on to a supplier.
Personal data
How we handle personal data is described in our privacy policy. Only give the details needed for your order and for customer service. Never send card details by email.
Questions and disputes
Contact us first if you have a question or a complaint. You can get independent guidance from Citizens Advice, and where the conditions are met you may be able to take the matter further through an approved alternative dispute resolution body. These terms do not limit your statutory consumer rights.
Fjorvani - support@fjorvani.com
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