Privacy policy

Privacy policy

Fjorvani runs this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the Services). Fjorvani is powered by Shopify, which enables us to provide the Services to you. This privacy policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or when you otherwise communicate with us. If there is a conflict between our terms of service and this privacy policy, this privacy policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this privacy policy carefully. By using and accessing any of the Services, you agree to the collection, use and disclosure of your information as described in this privacy policy. If you do not agree to this privacy policy, please do not use or access any of the Services.

Changes to this privacy policy

We may update this privacy policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised privacy policy on the website, update the last updated date and take any other steps required by applicable law.

How we collect and use your personal information

To provide the Services, we collect personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, to provide or improve the Services, to comply with any applicable legal obligations, to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What personal information we collect

Contact details including your name, address, billing address, shipping address, phone number and email address. Order information including your name, billing address, shipping address, order confirmation, payment confirmation, shipping information and the items you buy. Account information including your username, password and security questions. Customer support information including the information you choose to include in communications with us. Shopping information including the items you view, put in your cart or add to your wishlist. Device information including information about your device, browser or network connection, your IP address and other unique identifiers. Usage information including how you interact with the Services and how you were referred to them. We do not collect or process sensitive personal information unless it is necessary for a legal purpose and we will tell you if that happens.

How we collect your information

Directly from you when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your information. Automatically through the Services, including from your device, by using cookies and similar technologies. From our service providers, including Shopify, payment providers and shipping carriers, who collect information on our behalf. From our partners and other third parties where you have asked them to share information with us.

How we use your personal information

To provide, tailor and improve the Services, including to process your orders, process your payments, arrange shipping, handle returns and refunds, and provide customer support. To market and advertise our products, including by sending you marketing messages where you have agreed to receive them; you can unsubscribe at any time. For security and fraud prevention, including to detect, investigate and prevent fraudulent, malicious, unauthorised or illegal activity. To communicate with you and, where you allow it, to use cookies and similar technologies.

Cookies

We use cookies and similar technologies to operate and improve the Services, remember your preferences, measure how the Services are used and support marketing. You can control cookies through your browser settings and through the cookie banner on the site. Blocking some cookies may affect how the Services work.

How we disclose personal information

We may disclose your personal information to vendors and third parties who perform services on our behalf, such as Shopify, payment providers, shipping carriers, IT providers and analytics and marketing providers. We may also disclose personal information when it is necessary to comply with the law, to enforce our terms, or in connection with a business transaction such as a merger or sale of assets. We do not sell your personal information.

Third party websites and links

The Services may link to websites or other online platforms that we do not operate. We are not responsible for the privacy or security practices of those sites, and the information you share with them is governed by their own privacy policies.

Children's data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children. If you are a parent or guardian of a child who has given us their information, you may contact us to ask that it be deleted.

Security and retention of your information

No security measure is perfect, so we cannot guarantee complete security. You should not send us information you do not wish to be transmitted. We keep your personal information for as long as we need it for the purposes described in this policy, including to meet our legal, accounting and reporting obligations.

Your rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of the personal information we hold about you, to object to or restrict our processing of it, to withdraw your consent, and to not be discriminated against for exercising these rights. We may need to verify your identity before responding to a request. If you are in the United Kingdom or the European Economic Area, you also have the right to lodge a complaint with your data protection authority; in the United Kingdom this is the Information Commissioner's Office (ICO).

International transfers

We may transfer, store and process your personal information outside the country where you live. Where we do, we use appropriate safeguards, such as standard contractual clauses approved for transfers out of the United Kingdom or the European Economic Area.

Contact

If you have any questions about this privacy policy, or would like to exercise any of your rights, email us at support@fjorvani.com.