Terms of service

Orders with Fjorvani

These terms apply when you shop as a consumer in the Fjorvani online store. Read the product information and check the quantity, colour, delivery address and total before you complete your order. Contact us if anything in your order confirmation is wrong, or if the confirmation does not arrive.

Prices and payment

Prices and payment are in British pounds (GBP). The available payment methods, taxes and the order total are shown at checkout. Delivery to the United Kingdom is free. The payment provider's own terms are shown when you choose a payment method. A time-limited offer applies only for the stated period; a countdown is not extended automatically for each visit.

Delivery and changes

See the shipping policy for delivery terms. Contact us as soon as possible if you need to change or cancel an order. If a parcel cannot be stopped, we will help you under the rules on cancellation and returns. Your statutory right to cancel is not limited by the status of your order in our system.

Returns and complaints

Contact us before returning anything, for instructions and the correct return address. See the refund policy for the cancellation period, costs and refunds. Your cancellation notice does not need our approval. If an item is damaged or faulty we will help you under consumer law; we will not pass your claim on to a supplier.

Personal data

How we handle personal data is described in our privacy policy. Only give the details needed for your order and for customer service. Never send card details by email.

Questions and disputes

Contact us first if you have a question or a complaint. You can get independent guidance from Citizens Advice, and where the conditions are met you may be able to take the matter further through an approved alternative dispute resolution body. These terms do not limit your statutory consumer rights.

Fjorvani - support@fjorvani.com