Refund policy

Contact us before returning

Email support@fjorvani.com before you send an item back. Give your name and order number and you will receive return instructions and the correct return address. Do not send anything to the sender address on the parcel without checking the address with us first. You can also request a return or a cancellation from your customer account. Your cancellation notice does not need our approval and you do not need to give a reason.

Right to cancel

You have 14 days to cancel, starting the day after you receive the item, or the last item if your order is delivered in parts. Tell us clearly within that time. Send the item back within 14 days of your notice.

Return shipping

Pack the item safely and keep your proof of postage. You may examine the item and how it works in the same way you could in a shop. If the item is handled more than is necessary for that and loses value as a result, we may make a lawful deduction for that loss of value from your refund. Such handling does not automatically remove your right to cancel. An unopened package is not a general requirement.

If your order is not delivered, contact us. We will look into the delivery and either send a replacement at our cost or refund the order if delivery cannot be confirmed. If you cancel after receiving the item, you pay the direct cost of returning it, plus any customs charges and taxes. If a return crosses a customs border it must be sent with duty and tax paid (DDP). If an item is faulty, damaged or wrongly delivered, we cover the return costs required by law. Contact us before sending the return.

Refunds

If you cancel the whole order, we refund the price of the goods and the cost of the cheapest standard delivery option we offered. Any extra cost for a more expensive delivery option is not refunded. Refunds are made without undue delay and within 14 days of your notice. We may wait until the item has come back to us, or until you show that it has been sent, whichever happens first. We use the same payment method unless expressly agreed otherwise, and we do not charge a fee for the refund.

Faulty or damaged items

Contact us if an item is damaged, faulty or does not match your order. Please give your order number and attach photos where they help. If the fault is ours, we cover what needs to be done and the return shipping. Your statutory rights to a repair, a replacement, a price reduction or a refund apply where the conditions are met. We will not pass your claim on to a supplier.

Contact: support@fjorvani.com. These terms do not limit your statutory consumer rights.